General terms and conditions of business for online ordering

Welcome to [Restaurant Name]! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. General Information

[Restaurant Name] is a restaurant offering online ordering services for food and beverages through this website.

All users must be at least 18 years of age or have parental or guardian consent to use our services.

2. Online Ordering

Orders can be placed for delivery or pick-up as per the options provided on our website.

All menu items are subject to availability. If an item is unavailable, we may contact you to offer an alternative or refund the unavailable item.

Orders cannot be canceled or modified after confirmation unless specifically allowed by us.

3. Pricing and Payment

All prices displayed on the website are inclusive of applicable taxes unless otherwise stated.

Payment can be made through the methods provided on the website, such as credit/debit cards, online wallets, or cash on delivery/pick-up where applicable.

In case of payment failure, the order will not be processed.

4. Delivery Policy

Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.

You are responsible for providing accurate delivery details. Incorrect or incomplete information may result in delays or non-delivery.

If a delivery cannot be completed due to incorrect information or your unavailability, no refund will be provided.

5. Food Quality and Allergies

We strive to ensure the highest quality and safety of our food. However, we cannot guarantee the absence of allergens in our products.

If you have food allergies or dietary restrictions, please contact us before placing an order.

6. Refunds and Complaints

Refunds are provided at our discretion in cases of incorrect, damaged, or missing items.

If you experience an issue with your order, please contact us within 24 hours of receiving it.

Refunds, if approved, will be processed within 7-10 business days.

7. Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the property of [Restaurant Name] or its licensors.

Unauthorized use, reproduction, or distribution of website content is prohibited.

8. User Conduct

You agree not to misuse our website for fraudulent, unlawful, or harmful purposes.

We reserve the right to restrict or terminate your access to our website if you violate these Terms.

9. Third-Party Services

Our website may include links to third-party services or platforms. We are not responsible for their content, policies, or practices.

10. Limitation of Liability

[Restaurant Name] is not liable for any indirect, incidental, or consequential damages arising from your use of our services.

Our total liability in connection with your use of the website is limited to the amount paid for the specific order in question.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.

Continued use of the website following changes indicates acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of [Country/State]. Any disputes will be subject to the exclusive jurisdiction of the courts in [City/Region].

13. Contact Information

For any questions or concerns about these Terms, please contact us at:

Email: [restaurant email]

Phone: [restaurant phone number]

Address: [restaurant address]

Effective Date: [Insert date]

Thank you for choosing [Restaurant Name]! Enjoy your meal!